Refund policy

Returns, Faults and Refunds Policy

Last updated: 4th February 2026

Change-of-mind returns

Due to the technical nature of our products, we do not offer change-of-mind returns (for example, if you ordered the wrong item or no longer need it), except where required by law.

Faulty, damaged, or incorrect items

Please inspect your order when it arrives. If your item is faulty, damaged in transit, or you receive the wrong item, contact us at robbie@burnselectronics.com.au with:

  • your order number

  • a description of the issue

  • photos/video where possible

Do not send items back before contacting us. We’ll usually start with troubleshooting to resolve the issue quickly.

If a return is required, we will provide instructions and a return reference.

Return address:
Burns Electronics
PO Box 40
Salamander Bay NSW 2315
Australia

Our approach to remedies (repair / replacement / refund)

Where a product has a problem, we will provide a remedy in accordance with the Australian Consumer Law (ACL).

  • For issues that can be fixed within a reasonable time, we may offer troubleshooting, repair, or replacement.

  • If there is a major failure (or the issue can’t be fixed within a reasonable time), you may be entitled to a replacement or refund under the ACL.

This policy does not exclude or limit your rights under the Australian Consumer Law.

Return shipping for faults

If an item is confirmed faulty, damaged in transit, or incorrect, we will work with you to arrange return shipping (for example, by supplying a return label or reimbursing reasonable return postage). For international returns, shipping arrangements may vary by destination and we will confirm the process with you before you send anything.

Exclusions (where the ACL may not apply)

We may not be able to provide a remedy where the issue is caused by misuse or external factors, including (for example):

  • modification or repairs by third parties

  • damage due to incorrect installation, wiring, or use outside intended operating conditions

  • physical damage, corrosion, or contamination caused after delivery

  • cable cut/alterations or connector modifications not supplied by us

If we believe the issue is not a manufacturing fault, we’ll explain why and (where possible) offer paid repair options.

Refunds (if applicable)

If a refund is approved, it will be processed back to the original payment method within 10 business days of approval (or after the return is received/inspected where required). Banks and card providers may take additional time to finalise the transaction.

International orders (duties and taxes)

International orders may be subject to import duties, taxes, and customs fees charged by your country. These charges are the customer’s responsibility.