Shipping policy

SHIPPING POLICY
Last updated: 4th February 2026

1) Dispatch timeframes
We aim to dispatch in-stock items within 1–3 business days after payment is confirmed.
Dispatch means your order has been packed and handed to the shipping carrier (it is not the same as delivery).

During busy periods, public holidays, or supply constraints, dispatch may take longer. If there is a significant delay, we will contact you.

2) Delivery timeframes (estimates only)
Delivery times shown at checkout (including carrier-calculated estimates) are estimates only and are not guaranteed.
Delays can occur due to shipping carriers, weather, incorrect address details, remote locations, or customs processing (for international shipments).

3) Where we ship
Checkout-enabled destinations:
- Australia
- New Zealand
- United States
- Canada
- United Kingdom
- European Union
- Selected countries in Asia

All other countries:
We can still ship internationally by custom quote. If your country is not available at checkout, please contact us to request a shipping quote and we will respond with options and pricing.

4) Shipping rates and order value
Domestic (Australia):
Shipping rates are calculated at checkout using Australia Post carrier rates, unless otherwise stated.

International:
Where international checkout is available, shipping rates are calculated at checkout. For quote-based international shipping, we will confirm shipping costs before you pay and may send a payable invoice.

5) Customs, duties and taxes (international)
International orders may be subject to import duties, taxes, and customs or brokerage fees charged by your country.
These charges are the customer’s responsibility and are not included in our prices unless stated otherwise.
Customs processing can also delay delivery times.

6) Address accuracy and delivery issues
You are responsible for providing a correct and complete delivery address.
If an order is returned to us because the address was incorrect/incomplete, the shipment was refused, or the shipment was not collected/unclaimed, we may charge the cost of reshipping.

If your parcel appears lost or arrives damaged, contact us as soon as possible and we will work with the shipping carrier to investigate and resolve the issue.

7) Tracking
Where tracking is available for your service level, we will provide tracking details once your order has been dispatched.

8) Questions
For shipping questions, contact us at robbie@burnselectronics.com.au.